( – promoted by buhdydharma )
BP Call Center Just A ‘Diversion’
6/13/10 A KHOU interview reveals that the BP call center in Houston for the company’s oil disasters is just a “diversion” to prevent concerns and ideas from reaching BP corporate.
Transcription of this Channel Eleven News Report KHOU-TV, Houston.
follows below …
Transcription of this Channel Eleven News Report, on BP Call Center Whistleblower:
[My apologies for any typos, etc. These if found, are unintentional.]
News Announcer: And now we have the story of a BP insider, who says all the complaint calls the company receives, never gets any farther than the Operators on the other end of the line.
Reporter Tiffany Craig: We’ll call her ‘Janice’, and she’s one of a hundred Operators at BP’s Call Center.
Janice, BP Operator: We take all your information, and then we have Nothing to give them. Nothing — to give them.
Reporter: Janice says, Calls about the Oil Disaster are non-stop. But Operators are just ‘warm-bodies’, on the other end of the phone.
Janice: We’re a ‘Diversion’, to stop them from really getting to the Corporate Office — to the ‘big people’.
Reporter: The Calls come in from around the world. But it’s the desperation of those from the Gulf Coast, that effects her the most.
Janice: I don’t want to get emotional, OK? But it’s so frustrating when these people live right there — and nothing’s been done to help them.
Reporter: For weeks on end, 12 hours a day, there’s a ‘little secret’ that Janice says, she witnessed first hand.
Janice: It’s just eating at me …
Reporter: Because the Operators say the calls never get past them — some don’t even bother taking notes.
Janice: … and they just put down — type: “Blah, Blah, Blah”. No Information, OK? — just “Blah, Blah, Blah”.
Reporter: And even though Janice says she jots down info from every call, she feels like it’s doing no good.
Janice: I just feel so bad. But there’s Nothing I can do.
Reporter Tiffany Craig: BP Officials tell us, they’d received more than 200,000 Phone Messages, from the Center here in Houston — but can’t say just what Percentage of Calls, they’ve returned.
They even did a computer search on the word “Blah” — and only one instance came up, claiming that was an Operator’s ‘polite way’ of logging a drunk, belligerent caller. Tiffany Craig, Eleven News.
200,000 Phone Messages —
but can’t say just what Percentage of Calls, they’ve returned ???
It must be that “New Math” again — you know the kind that makes you look “foolish”, when you can’t tell which is the X and which is the Y.
Here a Hint BP:
X is the “unknown” number of Callers, “who need your help”.
Y is the “amount of effort”, you’ve taken to “get back to them”.
Here another Hint BP:
200 THOUSAND people, Times 0,
is STILL Zero.
200,000 x 0 = 0